FAQs

Dear Customer,
If you have any questions or inquiries, please feel free to contact us.
Due to different timezone, we will reply you in 24hours.
We're ready to serve you. Contact us now!

1. How to order

Most of our products have minimum order quantity requirement. But we always try our best to offer you small qty if we can. Please do not hesitate to contact us with your inquiry.

1) Send us the product model number in our website. For custom products, please send us detail requirements with pictures or artworks.
2)  Send us your inquiry with details like product model name, attach a picture if any, order quantity, shipping address, your lead time requirement, etc.
3)  We reply and quote you our best factory price, delivery time, estimated shipping cost.
4)  You confirm every question and place the order.
5)  We send you a proforma invoice with all the needed information included with our bank details.
6) You arrange payment and inform us the payment copy, we start to prepare goods for you after receive it.

2. Terms of Payment

  We accept payment via Western Union, T/T Bank Transfer and PayPal.


It's very easy, quick and convenient to transfer money by Western Union. Please visit www.westernunion.com to learn more. After you send the payment, please email us the Money Transfer Control Number, the sender's first name and last name, your country and payment amount.

 
Please visit www.paypal.com  to know more information about PayPal. We will send you a Proforma Invoice of your order with the payment details via Email. Please send your detail shipping address with post code, contact phone number and contact person to us before you pay. Please write your address to receive goods when you send the payment by PayPal. After you send the payment, we will receive an email from PayPal and we will arrange your order production soon.


T/T(Bank Transfer) Payment
Bank of China is one of the largest China banks. You can T/T transfer the payment to our bank account. Visit BANK OF CHINA'S offcial site http://www.bankofchina.com/en/index.html

3. Shipping & Packaging

We always choose safe, fast and cheap delivery methods for you. We can arrange shipment for you by DHL, UPS, FEDEX, TNT, EMS express. Usually it will take 3-7 working days depends on the country delivered to. In rare cases, the strict custom clearances will make the delivery time a bit longer, please be patient.

For large quantity goods, we can arrange shipment by AIR or ocean for you. Our cooperated logistic agent can offer us lower shipping price to help you save the shipping cost.

All goods are well packed before shipping. Any special requirements on packing, please let us know when you place order.

Important Notes   
1. We are not responsible for any accidents, delays or other issues which are the responsibility of the international shipping service.
2. Any import charges or fees are the buyer’s responsibility.
3. Please check your ADDRESS carefully when processing order.
4. Feel free to contact us with any question, we will offer you satisfying answer.
5. Shipping costs shown include fuel surcharges. Import duties, taxes and other customs related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).
6. If you need special quality such as CE, ROHS, SGS testing, just contact us.

4. Warranty & Return

1. We hope we both do our best to avoid any misunderstanding or mistakes.
2. In case you can't accept the goods you received, please contact us in 7days.
3. Please always contact us first to solve your problem.

Thank you for your kind support!